Administrative Assistant Customer Service Manager

Sheridan is hiring for Administrative Assistant Customer Service Manager

About Sheridan:

As a leading print and publishing service provider, Sheridan has a rich history dating back to 1899. Originally founded as Bang Printing in central Minnesota, the company has evolved into a national leader in short- to mid-run book manufacturing. Sheridan's services include printing and binding, fulfillment, eBook conversion, and eCommerce solutions, all delivered in-house at competitive prices.

Sheridan, a CJK Group company, stands as a premier print and publishing service provider with a rich history dating back to 1899. Originally known as Bang Printing, the company began in central Minnesota and has since become a national leader in short- to mid-run book manufacturing. Sheridan's comprehensive services include printing, binding, fulfillment, eBook conversion, and eCommerce solutions, all managed in-house to offer competitive prices and high-quality products.

Sheridan prides itself on a best-workplace culture that fosters lifelong friendships and encourages fun while maintaining a focus on professionalism and excellence. The company values career advancement and provides on-the-job training programs through Sheridan Academy, along with tuition reimbursement for approved coursework. Additionally, Sheridan offers a range of benefits such as medical, dental, vision plans, and a 401(k) retirement plan with company match.

Sheridan's commitment to integrity, respect, and safety is evident in its actions and values, making it a safe and values-based company to work for. It prioritizes employee wellness, offering confidential and free EAP programs for mental health and wellness. Sheridan is an Equal Opportunity/Affirmative Action employer, ensuring all employees receive fair treatment regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Summary:

The Administrative Assistant/Customer Service Manager plays a vital role in ensuring customer satisfaction and smooth operations. This position involves providing administrative support to the customer service team, managing customer inquiries and issues, and coordinating with various departments to ensure timely resolution.

Responsibilities:

• Provide administrative support to the customer service team, including managing schedules, coordinating meetings, and preparing reports.
• Handle customer inquiries and issues, ensuring timely and effective resolution.
• Maintain customer records and databases, ensuring accuracy and completeness.
• Coordinate with production, shipping, and other departments to ensure customer orders are processed and delivered on time.
• Monitor customer satisfaction levels and implement strategies to improve customer service.
• Assist in developing and implementing customer service policies and procedures.
• Perform other administrative duties as assigned.

Basic Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office Suite.

Desired Skills and Abilities:

• Bachelor's degree in business administration or related field.
• Experience in the printing or publishing industry.
• Knowledge of customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.

Physical Requirements:

• Prolonged periods of sitting, standing, and walking.
• Ability to lift up to pounds.

Schedule: [Full-time/Part-time], [Monday-Friday]

What's in it for YOU?

• On-the-job training programs through Sheridan Academy.
• Career advancement opportunities.
• Tuition reimbursement for approved coursework.
• Competitive compensation and benefits package.
• A supportive and inclusive work environment.

CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.