American Airlines Jobs 2022 – Customer Service Manager

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

• Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
• Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
• Promote effective communication among departments to engage our team to work together to achieve common goals.
• Be a safety advocate: Look for safety concerns and address them as needed
• Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
• Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

• Ability to work under demanding operational conditions
• Ability to use sound business judgment to resolve issues with internal and external customers
• Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to work independently as well as collaboratively
• Strong decision-making skills

• Previous airport customer service experience
• 2 years' experience leading others
• Knowledge of company policies and procedures and functional automation applications
• High School diploma or GED Equivalency

Company: American Airlines

Vacancy Type: Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here