Front Office Clerk/Receptionist

PromptMed Urgent Care is currently seeking one bilingual Front Desk Receptionists (FDR) in the company’s urgent care center located in Waukegan, Illinois. The FDR will typically work 4 scheduled shifts a week, rotating 12, 8 and 6-hour shifts among FDRs (including a fair share of evening, weekend and holiday shifts). This opportunity affords working in a brand new, fully-equipped urgent care medical facility.

COMPANY:

PromptMed Urgent Care is a premier, fast-growing independent operator of neighborhood walk-in medical clinics located in Lake County, IL. PromptMed delivers high-quality, timely and affordable care in a convenient setting for those seeking immediate medical treatment for sudden illness or injury. The Company operates a fully-equipped, state-of-the-art licensed medical facility, utilizing the latest procedures and technologies, and is open Monday-Friday from 8:00am-8:00pm, and Saturday/Sunday from 9:00am-5:00pm, 363 days/year.

DUTIES AND RESPONSIBILITIES:
• Greet patients in a professional and courteous manner both in person and over the phone.
• Clearly explain what is needed at the time of check-in such as completion of required paperwork.
• Clearly explain what is needed at the time of check-out such as follow up paperwork, out of pocket expenses, co-pays or balances.
• Verify insurance and patient contact information is accurate prior to patient being seen by the provider.
• Verify, update, and scan pertinent insurance and personal information, such as driver’s license or ID, insurance card and other required documents.
• Accurately enter patient information data into the computer system.
• Reconcile all payment transactions (cash, credit card and checks) at end of each day and provide to a manager for approval.
• Prepare intake packets for patients.
• Monitor drug screen results for patients, distribute to employer or patient and research any missing results.
• Complete accurate charge entry based on the medical records for self pay patients and collect payment at the time of service.
• Assist patients with questions and get assistance from others as needed.
• Protect the security of medical records to ensure confidentiality is maintained in compliance with office procedures and regulatory agencies.
• If patient in the waiting room shows life threatening symptoms, alert a provider immediately.
• Keep waiting areas clean and orderly.
• Maintain coffee bar and refreshment area, ensuring that the area is well stocked, fresh and clean.
• Must work early and late shifts as needed and self-coordinate for any absences.
• Maintain adequate supply of patient forms including medical release forms, HIPAA compliance etc.
• Assist in cleaning and prepping exam rooms as needed.
• Clean the lobby bathroom daily.
• Perform all other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS:
• High school graduate or equivalent required.
• 1-2 years experience in any customer service/relations position preferred.
• Excellent people skills and a positive attitude/personality.
• Maintain an excellent work ethic and be able to thrive in an entrepreneurial environment.

REQUIRED SKILLS:
• Ability to work effectively as part of a team and individually with little supervision and instruction.
• Sense of urgency in addressing patients and working with staff within all areas of the organization.
• Excellent interpersonal skills to effectively and courteously collaborate with patients and families, management, clinical staff and physicians.
• Knowledge of computer functions and ability to navigate electronic medical record system.
• Organizational skills necessary to maintain efficient workflow.
• Ability to maintain strict confidentiality of sensitive patient and employer information.
• Ability to adjust responsibilities to accommodate a fast-paced work environment while maintaining excellent customer service and staff interaction.
• Ability to communicate effectively in Spanish and English, both verbally and written.

COMPENSATION AND BENEFITS:

For full-time employees, we offer:
• Competitive hourly wage with perks and bonuses;
• Generous benefits package, including: medical, dental, vision insurance, childcare FSA, 401(k) match, uniform allowance, parental leave, vacation/PTO;
• Opportunity for continued growth as we expand.

APPLY:

Interested and qualified candidates, please apply and include your resume. Note: We are a NON-SMOKING facility! We drug screen, fingerprint background check with national law enforcement agencies, verify all references and complete employment history.

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:
• 12 hour shift
• 4 hour shift
• 8 hour shift

Ability to Commute:
• Waukegan, IL 60085 (Required)

Ability to Relocate:
• Waukegan, IL 60085: Relocate before starting work (Required)

Work Location: In person