Customer Service Representative CSR

Location: Manhattan, NY (On-Site) NO REMOTE

Job Description:

We are seeking a Customer Service Representative to join our team in Manhattan! In this role,

you will serve as the first point of contact for our customers, ensuring a smooth and positive

experience. Your main goal will be to address inquiries, resolve concerns, and provide top-tier

customer support.

Responsibilities:

• Assist customers with inquiries and product/service details.

• Handle customer complaints and provide effective solutions.

• Maintain detailed and up-to-date customer records.

• Work closely with other departments to escalate issues when necessary.

• Participate in ongoing training and improvement initiatives.

Qualifications:

• Strong communication and interpersonal skills.

• Problem-solving mindset with the ability to think on your feet.

• Ability to handle stressful situations with professionalism.

• Detail-oriented and organized.

• Prior experience in customer service is a plus but not required.