Performance Innovation Institute Manager
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TITLE: Performance Innovation Institute Manager
POSITION NO: P00369
DIVISION: Workforce Development
HIRING SALARY: $43,614.00 - $47,766.08
HOURS: 8 A.M. ‑ 5 P.M., Monday – Friday,
CONTACT: Human Resources (850) 201-8510 or via email [email protected]
MAJOR FUNCTION: Under the general direction of the Director of Business and Industry, the Performance Innovation Institute Manager coordinates services, manages accounts, provides consulting, conducts assessments and training services to the business community to include private for profit, non-profit, and government in a local, statewide and global format.
Primary duties will include, but are not limited to:
Develop a multi-pronged business service model to drive the continued growth and performance of the Performance Innovation Institute. Ensure a diverse delivery model that aligns with the current and forecasted needs of business. Create, negotiate and implement business solutions that meet the needs of the customer. Facilitate mutually beneficial relationships that drive repeat business and overall loyalty, e.g. positive customer satisfaction.
Develops and implements a goal driven comprehensive marketing strategy to support new business development opportunities among private for profit, non-profit, and government entities. Conducts an ongoing review and analysis of marketing plan effectiveness and ROI. Implements a focused outreach plan to include engagement with industry stakeholders.
Establishes annual revenue targets that demonstrate increased market penetration. Creates and maintains a model for continuous review and improvements. Develops and maintains a review process for pricing.
Recruits and selects facilitator/consultants (vendors) in order to provide customer solutions. Ensures diversity among facilitators and services provided. Establishes an annual goal to support growing the number of facilitators available and services provided.
MINIMUM TRAINING/EXPERIENCE: Bachelor’s degree from an accredited college or university and 3 years of experience in business development, training, consulting, staff development, or related settings, with an emphasis on leadership, sales and customer service.
KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of TCC policy and procedures. Knowledge of project development and management. Knowledge of office procedures and practices. Knowledge of administrative principles and practices. Knowledge of how to create content in a web content management system. Proficient in word processing, spreadsheet software, and other software. Proficient in effective oral, including presentations (one-to-one and larger), and written communication. Proficient in human relations and interpersonal skills. Proficient in marketing and sales. Ability to market & sell training & other services provided by the college. Ability to collaborate with other TCC employees (e.g., other Workforce Development staff members). Ability to learn and use a HCM Application Network (Workday). Ability to interact with all levels of the public. Ability to represent the college in a professional manner. Ability to interact with other TCC staff (e.g., grant coordinator, grant accountant, business office, purchasing) and provide appropriate documentation (e.g., prepare invoices). Ability to partner and collaborate with other community resources. Ability to use good time management skills. Ability to work independently or as a part of a team. Ability to work on multiple tasks at one time. Ability to plan, organizes, and supervises work assignments of self and other assigned staff. Ability to make independent decisions. Ability to critically assess situations and make judgments. Ability to utilize problem-solving techniques. Ability to recruit/hire appropriate staff. Ability to keep accurate & thorough records. Ability to prepare and analyze reports and departmental budgets. Ability to conduct special projects, including grant writing, proposal development, market research, and bids. Ability to design, manage, and deliver classroom or web-based, laboratory or on-site training. Ability to expand and develop the AMTC and manufacturing programs into self-sustaining cost centers. Ability to develop or oversee the development of non-credit or credit programs/courses and submit for appropriate approval. Ability to develop “pipelines” or “pathways” for secondary students into manufacturing technology programs. Ability to create productive relationships with strategic organizations that promote manufacturing and manufacturing training. Ability to access transportation. Ability to access insurance. Local travel and some limited over-night travel required.