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Stocking Shelves

Michaels Rochester, MN
stocking store stocking customer service truck private label credit credit cards merchandise lifting delivering unloading brand
May 3, 2025
Michaels
Rochester, MN
FULL_TIME
About the position

The Stocking Shelves position at Michaels involves delivering friendly customer service, assisting customers in locating products, and ensuring a fast and friendly checkout experience. The role includes responsibilities such as truck unloading, stocking, and maintaining store recovery standards to uphold the brand's promises. The position also requires engagement with customers regarding the Rewards program and Private Label Credit Cards, as well as participation in various store processes to ensure a well-merchandised and in-stock environment.

Responsibilities
• Deliver friendly customer service and assist customers in shopping the store.
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• Provide a fast and friendly checkout experience and execute cash handling to standards.
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• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, completing enrollments.
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• Educate customers on the Voice of Customer (VOC) survey.
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• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
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• Participate in the truck unload, stocking, and planogram (POGs) processes.
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• Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
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• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
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• Support shrink and safety programs.
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• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
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• Interact with others in an accepting and respectful manner, promoting commitment to the organization's vision and values.
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• Cross trained in Custom Framing selling and production.
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• Other duties as assigned.

Requirements
• Retail and/or customer service experience preferred.
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• Ability to remain standing for long periods of time.
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• Ability to move throughout the store.
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• Regular bending, lifting, carrying, reaching, and stretching.
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• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice-to-haves

Benefits
• Comprehensive benefits package (details available on the Michaels Benefits website).

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