Service Writer Job at Wagner Equipment Co. in Albuquerque

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.Benefits include:Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insurance Life and AD&D InsuranceRetirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%Tuition Reimbursement Employee Assistance Program (EAP)CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company's vision of working as "One Professional Team" while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s). Pay Rate: $67,873.44-$93,328.89 annually Pay rate is dependent upon education and experience. Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Initiates and closes all shop work orders as necessaryCreates service estimate for customers prior to beginning workCoordinate with customer regarding service estimate, approval, prior to beginning workSchedules and maintains records on safety training, vehicle inspections, etc.Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areasReviews work orders, warranty jobs, daily hours & determinesReviews and approves daily hours on each work orderReviews service Work In Progress for work orders closed in shop and open in service accountingReviews all customer jobs with shop manager or designee to insure that work, as requested, was completedComplete & submit parts exchange core reports in a timely mannerOrganize & Maintain all paperwork for workorders, current library of publications, & file on PO's and canceled PO'sChecks all requisitions for proper codingFigures dollar amounts on firm ratesOther duties as assigned by managerRequired Education and Experience:High School Diploma or GED2 years vocational training preferred5+ years' experience as a technician or comparable position3+ years administrative/clerical experience3+ years customer service experience1+ years sales experience1+ years supervisory/management experienceSupervisory Responsibilities:Assigns work orders and schedules workload of techniciansDirects Service Clerk in clerical functions where applicableProvides input into the annual Performance ReviewsPhysical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeSedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 poundsAbility to direct the work of othersAbility to work in a fast-paced environmentWarranty training/knowledgeBasic knowledge of Microsoft Word and OutlookBasic knowledge of DBSBasic knowledge of SIMSIIntermediate knowledge of ET/SIS/SIS Web/STWWork Environment:Noise: ModerateIndoorsOther Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)