Call Center Agent

Must have reliable transportation and ability to pass a background check

Summary: Actively monitor and report violations for GPS monitors

Duties and Responsibilities include the following. Other duties may be assigned.

Provides excellent customer service to all clients

Actively monitor the dashboard and respond to events accordingly

Ensure all calls, emails, requests are handled in a timely and efficient manner

Answering the phones, corresponds via electronic communication (including but not limited to email and text) in a professional and courteous manner

Complete filing and record maintenance on a weekly basis

Maintain reliable transportation for travel to jails and courthouses.

Handle all onboarding and offboarding of clients, Includes but not limited to, creating profiles, installing equipment, providing necessary documentation, updating databases, removing equipment

Provide reports as required

Ability to testify on data reported

Completes custodial, maintenance, and security responsibilities.

Complete payment processing, billing for current or previous clients with balances

Maintain proper equipment levels and conditions

Responsible for quality control of own work before submission
• *12 hours shifts, 4 days on, 4 days off. This is an OVERNIGHT position 6pm-6am. This is a full-time role.

Job Type: Full-time

Pay: $800.00 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:
• 12 hour shift
• Overnight shift

Work Location: In person