Dell Technologies Services Associate Consultant

Dell Technologies Services (DT Services) is an organization within Dell. Dell Technologies Services helps customers accelerate their digital journey and achieve outcomes. Through an ecosystem of augmented intelligence, passionate experts, automated processes, and unmatched reach, we deliver end-to-end, modernized services from home to work, IT datacenters to the cloud. Our services are strategic to growth drivers for Dell Technologies overall and continue to experience growth in the sector. Our global team covers Sales, Portfolio Management, Service Delivery, Supply Chain, Data Science, Engineering, and more.

What you’ll achieve

As a Senior Analyst on the Education Services Business Operations team, you will have responsibility for analyzing and defining business needs and assist in developing appropriate solutions. You will work to understand the data and leverage that data to find ways to use to maximize opportunities and improve business processes. You will define the solutions to support business requirements and understand and communicate the business implications of solutions.

You will:

• Responsible for receiving or/and making calls and responding to internal and external customer concerns/requests
• Displays ability to perform independently and confidently
• Work is evaluated upon completion to ensure SLAs have been met
• Increases knowledge of company products/services to aide in customer queries
• Provides solutions to issues and problems, responds to customer issues and uses judgment to escalate issues when necessary
• Able to leverage policies and procedures to service accounts and provide excellent support to customers

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Ability to drive accurate and timely decisions
• Basic organizational skills
• Sense of urgency
• Basic ability to prioritize projects and/or deliverables
• Working knowledge of Microsoft Office products Basic interpersonal and communication skills

“To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status”.

Desirable Requirements

• Basic Experience with Change Management
• Facilitation skills within medium sized groups
• Understanding of Dell Technology Products and Services

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.