Customer Support Specialist [FT 100% Work From Home]

CoinTracker is a portfolio assistant for cryptocurrency. It is used by over 500,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Join a tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Whether you've done support at a startup before or come from an entirely different background, as a Product Support specialist at CoinTracker you'll delight customers with world-class customer support and help make cryptocurrency accessible to everyone.

• Answer technical customer inquiries via email.

• Generate high-quality educational resources for users and the team.

• Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback.

• Learn and grow with a fast-growing team.

• Love writing.

• Are passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity

• Like explaining complex topics to people in a simple way.

• Can empathize with users and quickly grasp the issues they're facing.

• Can turn customer pain points into insightful product feedback.

• Love constantly learning about a technical product, even when it�s a little out of your depth.

• Thrive in an early-stage startup environment with less stability and more ambiguity.

• Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT.

• Clear and proficient in written communication in English.

• Empathetic, positive, patient, and excited to help users solve their pain points.

• Organized, reliable, independent, and productive.

• Comfortable with mathematical and financial topics.

• Excited about providing fast-paced support in a high-growth startup.

• Looking to learn about startup support in a hands-on manner.