Department Manager

American Vintage Home is seeking a results-driven Service Performance Manager for our HVAC Department who is ready to lead, motivate, and inspire a high-performing team of 12-15 technicians. We value great leadership skills over HVAC experience for this role, but experience in the trades / hands-on work is a plus.

We’re looking for a people-focused leader with a grounded and approachable demeanor, who is passionate about fostering growth, holding themselves and their team accountable, and delivering exceptional results. This leader will also be instrumental in instilling pride in the trades by emphasizing their value and importance to the team, ensuring they feel appreciated and empowered. If you thrive on driving excellence and achieving goals while maintaining a collaborative and customer-focused culture, we want to hear from you!

Join a company that truly values its leaders with exceptional benefits, year-round stability, and a growth-focused environment.

Who We Are

For decades American Vintage Home has been the premier home services company serving the North Shore of Chicago and beyond. Our success is built on valuing our customers and appreciating our team.

Location: Evanston, Illinois

Schedule: Monday-Friday, 7:00 am – 5:30 pm, plus 1 Saturday per month

What’s in it for You:
• Top Compensation: Up to $135,000 Plus Bonuses
• Company-Paid Insurance Premiums: 100% for Employees, 90% for Families (Medical/Dental/Vision)
• 401(k) Retirement Savings with Employer Match
• Paid Time Off: PTO earned weekly + 6 Paid Holidays + Your Birthday!

Responsibilities:
• Motivate and mentor technicians, creating personalized career development plans.
• Instill a sense of pride in the trades and demonstrate the value technicians bring to the company and customers.
• Hold the team and yourself accountable for achieving high-quality service and timely results.
• Act as the go-to resource for technician questions during and after hours.
• Monitor service calls to ensure excellence in execution and customer satisfaction.
• Conduct performance reviews, set measurable goals, and identify opportunities for growth.
• Manage ride-along and after-hours schedules effectively.
• Collaborate on hiring and onboarding to build a strong team.

Requirements:
• Minimum 5 years of management experience, preferably in HVAC or a related home services field
• Grounded, approachable leadership style with a people-first mindset
• Strong ability to communicate the value of the trades and foster a sense of pride and belonging among technicians
• Ability to stay results-driven while fostering a collaborative and positive team environment
• Exceptional organizational skills with a solution-oriented mindset
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Availability for occasional weekends and after-hours work

We are an equal-opportunity employer and are excited to welcome a leader who is committed to excellence, growth, and empowering their team.