Help Desk Technician II

Hall’s Culligan Water and PrairieFire Coffee Roasters is searching for an experienced, detail oriented Help Desk Technician II to join our technology team. If you are looking for an opportunity to proactively and positively improve the information technology support and truly make a difference in a rapidly growing organization then this is the job for you! Our family of companies employs more than 1000 people across 10 states in over 45 locations.

The Help Desk Technician II will be responsible for providing technical assistance and support to employees with hardware /software and connectivity issues. This position will also be responsible for monitoring all tickets in the ticketing system and ensuring timely resolution and closure. The Help Desk Technician II will also work closely with team members for special projects and resolving complex issues.

The Help Desk is staffed between the hours of 7am and 7pm CST. This position will work a full time schedule that may vary between these hours based on the needs of the company.

Why should you work for Culligan?

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  The Help Desk Technician II is a full time, exempt position
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  Full benefits package including 401k with company match
  
• Paid time off
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  Career advancement opportunities
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  Stable and growing, family oriented company
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  We like to promote from within!
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  Use of free Culligan equipment in your home!

Responsibilities

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  Monitor and respond quickly and efficiently to requests received through the IT help desk
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  Respond to customer queries by phone and email
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  Create step-by-step training material with screen shots for customers
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  Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
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  Document internal procedures
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  Maintain daily performance of computer systems
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  Ask educated questions and listen to customers to determine root cause of issues
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  Work through the problem-solving process with users
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  Run diagnostic problems to resolve problems
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  Report significant and recurring issues to the Systems Administrator
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  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
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  Gain feedback from customers about computer usage
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  Configure and setup new computers for users

Additional Responsibilities

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  Assist the Systems Administrator with special projects involving various IT tasks
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  Assist with Programming and Scripting custom applications required to resolve technical issues
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  Perform various weekly tasks such as antivirus server functionality and update status

Qualifications

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  Minimum of 5 years of IT support experience
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  Minimum 2 years of experience with Programming and Scripting languages
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  Minimum 2 years with Windows Server and Citrix Application Delivery
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  Working and troubleshooting knowledge of computers, including Microsoft Windows and Office software
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  Excellent communication skills, both verbal and written
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  Ability to work in a team environment and interface with various departments and employees effectively
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  Able to travel on occasion
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  Must be able to work a flexible schedule, with occasional even or weekend hours as needed

Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable

Benefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.

INDHCL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)