Customer Care Associate
NTT Data
Myrtle Beach, SC
data
data services
team
insurance
customer service
calls
administrative
cloud
consulting
forward thinking
sc
remote
home based
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October 31, 2022
NTT Data
Myrtle Beach, SC
FULL_TIME
Req ID: 201358
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Associate to join our team in Myrtle Beach, South Carolina (US-SC), United States (US).
This will be a remote/home-based position. Only US candidates will be considered.
Responsibilities
Basic Requirements
Preferred Skills
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Segment:
Cloud, Clerical, Consulting, Technology, Administrative
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Associate to join our team in Myrtle Beach, South Carolina (US-SC), United States (US).
This will be a remote/home-based position. Only US candidates will be considered.
Responsibilities
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Basic Requirements
- At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
Preferred Skills
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
- At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
- 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- An education level of at least a high school diploma or GED Preferences.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Segment:
Cloud, Clerical, Consulting, Technology, Administrative
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