Customer Service Representative
Farmers District Office
San Diego, CA
customer service
customer service representative
representative
growth
procedures
mission hills
spanish
portuguese
customer service
customer service representative
representative
resolving
marketing
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December 6, 2022
Farmers District Office
San Diego, CA
FULL_TIME
Job Description
Mission Valley/ Mission Hills Agency - (Spanish or Portuguese is a plus but not necessary)
The Customer Service Representative will work to maximize positive customer experiences by responding to customer inquiries and resolving issues as they arise. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service accounts.
Base Pay Commissions
Sarah Garcia
Talent Acquistion Manager
Benefits
- Growth opportunity
Responsibilities
- Provide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing, collating using software and Agency Management System
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Ensure all quotes procedures and practices are compliant with Farmers guidelines and procedures.
Requirements
- Must be willing to obtain or currently hold a Property & Casualty license and a Life & Health License.
(We will provide study material for candidates that do not currently hold insurance license) - Strong communication skills (verbal/written and interpersonal skills)
- Ability to work in a fast-paced customer-focused environment.
- Computer skills (Microsoft Office, Windows, Internet)
- Quick Learner and a team player.
- Committed to growth.
- Must pass credit and background check.
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