Senior Design Operations Strategist

Pearson Montpelier, Vermont
senior design operations strategist design leadership operations consumer pmo communication team design leadership cross functional
As the Senior Design Operations Strategist , you will provide agility to the User Experience and Operations organizations through centralized tools, systems, and services that enhance speed and quality of execution. This role will work closely with Operations Strategy, User Experience, Operations, PMO and Direct-to-Consumer Leadership Teams to evolve our operating model and raise the bar for our practice. You will be responsible for driving cross-org design operations while working to evolve processes, systems, and programs that enable the org to scale with strength in a creative, focused environment. Collectively, Design Ops is responsible for partnering across our organization to transform and optimize the impact, productivity, scalability and culture of Design and Direct to Consumer at Pearson. You will work with the Product Design leads and business stakeholders in eCommerce, Direct to Consumer, PMO, and Technology to execute your daily activities.

Duties & Responsibilities
  • Provide program management leadership and operational support throughout our design organization and across partner teams by increasing communication and connection points, streamlining the design process
  • Responsible for evolving processes, systems and programs that enable the team to scale with strength and build exemplary brand and product experiences
  • Drive governance, processes and communication for Design Leadership
  • Play an integral role in cross-functional strategic planning efforts to understand and bridge business priorities with Design output
  • Measure, improve, and maintain Design impact metrics, ensuring they align with company objectives and effectively communicate the value of Design on the business
  • Manage resources and vendors within Experience Design programs you oversee, ensuring allocation for optimal impact and advocating for additional resources that align with the growth.
  • Lead strategic initiatives in partnership with cross functional working groups
  • Act as liaison and evangelize design with partner groups Product, PMO, Technology
  • Create process for identifying, prioritizing and staffing work towards efficiency
  • Work closely with the Leadership Team to drive, develop and execute on the vision, mandate, and operating model of Experience Design
  • Develop and establish effective working relationships with internal and external stakeholders
Core Responsibilities
  • Develop, manage and clearly communicate key quantitative metrics to design leadership regarding program status
  • Collaborate with design leadership, planning and leading planning activities
  • Track and visualize resource allocation across multiple products and projects
  • Manage user access to design tools and software, making sure designers have what they need to do their jobs
  • Continuously seek ways to improve the processes and practices
  • Strong analytical and problem-solving skills with a process-oriented mindset
  • Strong leadership skills and comfortable working with colleagues at all levels of the organization
  • Ability to work cross functionally and collaboratively
  • Ability to apply broad work experience and knowledge to analyze complex problems and consistently identify critical elements, variables, and alternatives to develop solutions
  • Ability to develop and maintain constructive and cooperative working relationships with others
  • Excellent written and verbal communication skills
  • Experience working with cross functional teams
  • Able to facilitate the right balance between not enough process (chaos) and too much (bureaucracy)
The anticipated starting salary range for individuals expressing interest in this position is $90k-110k. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at:

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world s leading learning company. Learn more at

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson s commitment to a diverse and inclusive workforce, please click here:

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.


Organization: Direct to Consumer

Schedule: FULLTIME

Req ID: 4488

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