70230-Customer Experience Coor
MARSHALLS
Lakewood, CA
store
insurance
customer experience
loyalty programs
customer service
management
team
training
credit
outstanding customer service
breaks
operations
communication
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April 15, 2025
MARSHALLS
Lakewood, CA
PART_TIME
About the position
As a Customer Experience Coordinator at Marshalls, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure that customers receive prompt and courteous service, while also actively promoting loyalty programs. You will lead by example, engaging with customers and maintaining a clean and organized store environment. This position requires you to model outstanding customer service and create a positive experience for both internal and external customers. In this role, you will be responsible for fostering a culture of honesty and integrity, ensuring that confidentiality is maintained at all times. You will take an active role in training and mentoring Associates on front-end principles, coaching them on how to personalize the customer experience while effectively promoting loyalty programs. Additionally, you will assign registers, support POS coverage needs, and coordinate breaks for all Associates to ensure smooth operations. Addressing customer concerns and issues promptly will be a key part of your responsibilities, as you strive to ensure a positive customer experience. You will also ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be essential as you set and address priorities, providing progress updates as necessary. You will be expected to provide and accept recognition and constructive feedback, partnering with management to identify Associate training needs to increase overall effectiveness. Adherence to all labor laws, policies, and procedures is crucial, as is the promotion of credit and loyalty programs. You will also support and participate in store shrink reduction goals and programs, while promoting safety awareness and maintaining a safe environment for both customers and Associates. Other duties may be assigned as needed.
Responsibilities
• Promote an excellent customer experience by overseeing a team of Associates at the front of the store.
,
• Engage and interact with customers to model outstanding customer service.
,
• Maintain a clean and organized store environment.
,
• Train and mentor Associates on front-end principles and customer service.
,
• Assign registers and support POS coverage needs, coordinating breaks for Associates.
,
• Address customer concerns and issues promptly to ensure a positive experience.
,
• Ensure Associates execute tasks according to store plans and prioritize as needed.
,
• Communicate effectively with management and Associates regarding priorities and progress updates.
,
• Provide and accept recognition and constructive feedback to and from Associates.
,
• Partner with management to identify Associate training needs and increase effectiveness.
,
• Ensure adherence to labor laws, policies, and procedures.
,
• Promote credit and loyalty programs and support store shrink reduction goals.
,
• Promote safety awareness and maintain a safe environment.
Requirements
• Available to work a flexible schedule, including nights and weekends.
,
• Strong understanding of merchandising techniques.
,
• Capable of multi-tasking in a fast-paced environment.
,
• Strong communication and organizational skills with attention to detail.
,
• Able to respond appropriately to changes in direction or unexpected situations.
,
• Team player, working effectively with peers and supervisors.
,
• Able to train others in customer service and store operations.
,
• 1 year of retail experience and 6 months of leadership experience.
Nice-to-haves
• Experience in a retail environment with a focus on customer service.
,
• Knowledge of loyalty programs and their promotion.
,
• Ability to handle customer complaints effectively.
Benefits
• Associate discount
,
• Employee Assistance Program (EAP)
,
• Smoking cessation program
,
• Bereavement leave
,
• 401(k) Associate contributions
,
• Child care discounts
,
• Cell phone discounts
,
• Pet insurance
,
• Legal insurance
,
• Credit union membership
,
• Referral bonuses
,
• 401(k) matching for eligible employees
,
• Medical, dental, and vision insurance
,
• Health Savings Account (HSA)
,
• Health care Flexible Spending Account (FSA)
,
• Life insurance
,
• Short and long-term disability insurance
,
• Paid parental leave
,
• Paid holidays, vacation, and sick leave
,
• Auto and home insurance discounts
,
• Scholarship program
,
• Adoption assistance
As a Customer Experience Coordinator at Marshalls, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure that customers receive prompt and courteous service, while also actively promoting loyalty programs. You will lead by example, engaging with customers and maintaining a clean and organized store environment. This position requires you to model outstanding customer service and create a positive experience for both internal and external customers. In this role, you will be responsible for fostering a culture of honesty and integrity, ensuring that confidentiality is maintained at all times. You will take an active role in training and mentoring Associates on front-end principles, coaching them on how to personalize the customer experience while effectively promoting loyalty programs. Additionally, you will assign registers, support POS coverage needs, and coordinate breaks for all Associates to ensure smooth operations. Addressing customer concerns and issues promptly will be a key part of your responsibilities, as you strive to ensure a positive customer experience. You will also ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be essential as you set and address priorities, providing progress updates as necessary. You will be expected to provide and accept recognition and constructive feedback, partnering with management to identify Associate training needs to increase overall effectiveness. Adherence to all labor laws, policies, and procedures is crucial, as is the promotion of credit and loyalty programs. You will also support and participate in store shrink reduction goals and programs, while promoting safety awareness and maintaining a safe environment for both customers and Associates. Other duties may be assigned as needed.
Responsibilities
• Promote an excellent customer experience by overseeing a team of Associates at the front of the store.
,
• Engage and interact with customers to model outstanding customer service.
,
• Maintain a clean and organized store environment.
,
• Train and mentor Associates on front-end principles and customer service.
,
• Assign registers and support POS coverage needs, coordinating breaks for Associates.
,
• Address customer concerns and issues promptly to ensure a positive experience.
,
• Ensure Associates execute tasks according to store plans and prioritize as needed.
,
• Communicate effectively with management and Associates regarding priorities and progress updates.
,
• Provide and accept recognition and constructive feedback to and from Associates.
,
• Partner with management to identify Associate training needs and increase effectiveness.
,
• Ensure adherence to labor laws, policies, and procedures.
,
• Promote credit and loyalty programs and support store shrink reduction goals.
,
• Promote safety awareness and maintain a safe environment.
Requirements
• Available to work a flexible schedule, including nights and weekends.
,
• Strong understanding of merchandising techniques.
,
• Capable of multi-tasking in a fast-paced environment.
,
• Strong communication and organizational skills with attention to detail.
,
• Able to respond appropriately to changes in direction or unexpected situations.
,
• Team player, working effectively with peers and supervisors.
,
• Able to train others in customer service and store operations.
,
• 1 year of retail experience and 6 months of leadership experience.
Nice-to-haves
• Experience in a retail environment with a focus on customer service.
,
• Knowledge of loyalty programs and their promotion.
,
• Ability to handle customer complaints effectively.
Benefits
• Associate discount
,
• Employee Assistance Program (EAP)
,
• Smoking cessation program
,
• Bereavement leave
,
• 401(k) Associate contributions
,
• Child care discounts
,
• Cell phone discounts
,
• Pet insurance
,
• Legal insurance
,
• Credit union membership
,
• Referral bonuses
,
• 401(k) matching for eligible employees
,
• Medical, dental, and vision insurance
,
• Health Savings Account (HSA)
,
• Health care Flexible Spending Account (FSA)
,
• Life insurance
,
• Short and long-term disability insurance
,
• Paid parental leave
,
• Paid holidays, vacation, and sick leave
,
• Auto and home insurance discounts
,
• Scholarship program
,
• Adoption assistance
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