Senior Consultant
Best Buy
Cypress, Texas
senior
best buy
senior
design
consultants
team
exempt
leadership
driver's license
consultation
design solutions
people
identities
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January 13, 2023
Best Buy
Cypress, Texas
FULL_TIME
The Best Buy Senior Consultant focuses on providing our customers with service, consultation, and basic design solutions. They have skilled expertise in building complex solutions across multiple product categories and services. Best Buy Senior Consultants meet our customers in their homes, in stores, or virtually. They are responsible for building a book of business to deliver personalized ongoing experiences for all Best Buy Brands.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Drives a positive customer experience by building relationships and providing solutions to their needs.
Guides customers through complex solutions across multiple product categories and services in-home, in-store, and virtually.
Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.
Exercises relationship skills and adaptation when navigating between the customers' home, retail stores, and virtual environments.
Maintains relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.
Manages the customer interaction from pre-call, to walk-through, to installation and post-sale follow up.
Connects customers with appropriate experts within the organization.
Basic Qualifications
1 year of experience building complex solutions in sales, customer service, or related fields
2 years of experience selling in specialty or premium product categories, luxury brands, and/or custom design environments
Be at least 21 years of age
Current, valid driver's license
Candidates who work exclusively in the Manhattan, New York area are exempt from this requirement
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents)
Candidates who work exclusively in the Manhattan, New York area are exempt from this requirement
Acquire gain and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
1 year of leadership experience in related field or military leadership equivalent
2 year of experience in Client Relationship Management (CRM)
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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