Workday Systems Analyst

Our client is looking for a Senior Workday Systems Analyst to join the HR Information Systems Team. Specific responsibilities include:

Business Requirements, System Analysis/ Evaluation

• Reviews, analyzes, and refines business requirements, formulating system solutions in line with overall business strategies.
•  Understands system functionality.  Identifies, recommends, and implements improvements to business and system processes.
• Translates customer needs into functional requirement documentation that can be presented to management, business owners, system teams, and vendors.
• Assesses impact to current and future business environments and processes, analyzing upstream and downstream impact to business and systems.
•  Consults with appropriate Product Managers to obtain input for business requirements and system solutions.
•  Provides guidance and expertise to team members in developing detailed business requirements and determining solutions to address requirements.

System Development (Build/Test/Roll-out)

•  Build system configuration for enhancements, upgrades, new functionality, etc.  Coordinates with Vendor/IT on any changes to Integrations, Reports, etc.  Defines test plans for unit and system testing and lead testing effort.
• Conducts all phases of system changes -- planning, design, testing, implementation, and training.
• Plans, prepares, facilitates, and monitors the execution of complex system and User Acceptance testing -- which typically includes multiple business groups across multiple environments. 
• Works on system defects and obtains approval from business if functionality changes are needed.  
• Obtains migration approvals from management.

Production Support/System Administration

• Log, document, and track support issues.  Provides status updates to Customer, as needed.
• Troubleshoots escalated issues from other team members.  Analyzes, diagnoses, and determines action plan to resolve issues. 
• Identifies alternatives to solve business problems.  Makes recommendations based on available resources, cost, and time criteria.
• Provides guidance and expertise to team members in analyzing and resolving issues, as well as providing oversight to System Admin tasks.

Security Administration/Audit Controls

• Provides security administration of HR Systems including maintenance of user roles and profiles.
• Troubleshoots user access issues for RH and Protiviti users.

Relationship Management -- Establishes and maintains strong internal and external customer and vendor relationships.

• Serves as liaison with Vendor, IT, and various departments within RH and Protiviti.
• Communicates with impacted and interested groups within RH and Protiviti.
• Supports teamwork and solicits input from internal and external customers on processes, procedures, and technology.
• Conducts and/or facilitates management training sessions related to system enhancements or any changes made to processes, procedures, or policies.
• Ensures a high level of customer service to both internal and external customers.

Qualifications:

• Bachelor’s Degree in business, HR, MIS or related area.
• 4+ years’ experience in Workday with business analysis, design, configuration, security, testing, and implementation. 
• Solid experience in MS Office applications:  Excel, Word, PowerPoint, Outlook.  Experience with MS Project helpful.
• Experience with full Software Development Life Cycle preferred.
• Excellent verbal and written communications.
• Good organizational, analytical and time management skills.
• Ability to communicate/present information to employees on all levels, and in small and large groups.
• Ability to identify solutions to problems, listen actively, and exercise sound judgment.
• Establish and maintain strong customer relationships, work independently and with others.
• Research/troubleshoot issues, make recommendations, prepare proposals, meet deadlines.
• High level of attention to detail and accuracy.
• Sound knowledge of HR Business Processes and Functions