Senior Manager, In-Club Ad Operations - Sam's Club Media Group (MAP)

At Sam's Club, we are member obsessed. We look to add value to the Sam's Club membership, and we partner with suppliers to bring unique and exciting values to our members. Sam's Club Member Access Platform (MAP) is the nexus of the Supplier -Marketer- Merchant partnership and are responsible for delivering our suppliers (advertisers) impactful omnichannel member experiences that are married with measurable insights. This is a unique opportunity to join a fast growing, highly visible team within Sam's Club. We believe all digital advertising can be targeted and accountable - and we have Sam's Club first party membership sales data to prove it. MAP wins when suppliers invest in digital media to drive growth; Sam's and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to fueling Sam's overall growth strategy.

Our business is moving with tremendous speed, and we are growing fast. As the In-Club Operations & Monetization Manager I on our Sam's Club Member Access Platform (MAP) team, you operate with high integrity and strive to apply strong deductive reasoning in all situations. You are a highly organized and execution-driven professional with ability to manage multiple workstreams and projects.

Directly reporting to the Head of In-Club Operations & Monetization, you will play a critical role in aligning the MAP business, cross-functional partners and external vendors towards scaling operations, management, execution, and delivery of in-club /omnichannel initiatives and workstreams.

As a self-driven, trusted partner, and representative of Sam's Club MAP organization, you will regularly interact with MAP associates, cross-functional partners, and external vendors. This role also supports the physical and functional aspects of in-club offerings while identifying and encouraging advancements in efficiency and productivity.

You have the ability to build productive and positive relationships across the organization while delivering impactful results to grow the MAP business.

You will make an Impact by:

• Ensuring business needs are being met by evaluating the ongoing effectiveness, monetization, and performance of in-club programs (digital screens, CPU sampling, floor graphics, etc.) and initiatives.
• Leading cross-functional collaboration to develop processes and strategies to improve in-club program engagement by partnering with product management, product marketing, sales, marketing, operations, 3rd party vendors and measurement & analytics.
• Balancing a customer-focused omnichannel experience with a keen understanding of the MAP strategic goals & business, offerings, and in-club impact.
• Developing and implementing best practices, gathering and analyzing feedback to provide recommendations on process improvements for in-club offerings

Specific responsibilities include:

• Accountable for timely delivery of developing, streamlining and documenting operational processes/workflows and optimizing for continued scaling of in-club capabilities in support of MAP's omnichannel vision.
• Responsible for external vendor partnerships, inclusive of relationship management, service level agreements, contracts/SOW negotiation and financial management.
• Creating operational excellence - standardizing workstreams, developing and documenting end-to-end processes and procedures across internal/external teams to ensure sales readiness and driving the execution of MAP in-club initiatives.
• Proactively define requirements, suggest improvements, identify gaps/friction and monitor/flag program risks.
• Support the integration and day-to-day management (sales support, 3P vendor support, etc.) and operations of omnichannel activities to ensure seamless member & client experience.
• Own development and documentation of operating models (ways of working with XFN, Enterprise and 3P vendors, campaign flow, booking, billing, product, product marketing, marketing, analytics, etc.) for all in-club tactics.
• Develop scalable best practices and optimization efforts to scale omnichannel offerings.
• Develop playbooks and execute against project plans, identifying key dependencies and critical paths to ensure all deliverables and work is accomplished on time.
• Align with XFN stakeholders across product, measurement, sales, operations, etc. on processes, timelines & deliverables for omnichannel offerings.
• Cultivate and maintain relationships across the Enterprise and external vendors to ensure there is continued alignment with stakeholder buy-in, support and engagement.

Minimum Qualifications

• Bachelor's degree
• 7+ years' experience in operations, project/program management and/or other relevant fields
• Exceptionally driven, insatiable curiosity, continuous improvement attitude; ability to independently seek out and implement internal or external best practices, to problem-solve in ambiguous situations, and to thoughtfully earn trust
• Possess the managerial courage/emotional intelligence to challenge perspectives, provide and request real time feedback, and balance empathy and accountability humbly to maintain trusted cross-functional partnerships
• Must excel working in team-oriented roles that rely on ability to build trust and collaborate with others
• Excellent interpersonal skills and a demonstrated ability to interact with all levels in the organization.
• Excellent time management skills with a focus on execution, ability to juggle multiple requests and prioritize responsibilities.
• Excellent written and verbal communication skills and attention to detail.
• Ability to thrive, work independently and collaborate effectively in a fast-paced, startup like environment.
• Logical and analytical thinker who builds strong cross-functional partnerships
• Expertise in both physical (in-store) and digital customer experience; including experience with online to offline services.

Nice to have:

• MBA
• Experience in retail, ecommerce or ad tech
• Omnichannel, retail operations experience