Public Area Attendant

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


• Use proper two-way radio etiquette when communicating with other employees.


• Practice safe work habits to ensure safety to guests, fellow employees and self.


• Handle items for "Lost and Found" according to the hotel standards.


• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.


• Report maintenance issues to Housekeeping Supervisor/Manager.


• Be familiar with correct guestroom cleaning procedures to assist if needed.


• Deliver any clean linen to assigned sections, if necessary.


• Pick up Room Attendant's dirty linen or trash as needed.


• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.


• Vacuum guest corridors.


• Keep hallways, public areas and closets neat and organized.


• Maintain cleanliness and sanitation in public restrooms.


• Adhere to the schedule for project cleaning of public areas.


• Maintain the stairwells to hotel standards.


• Keep ash urns clean and filled with sand.


• Ensure overall guest satisfaction.

Job Requirements

• High School diploma or equivalent


• Experience in a hotel or a related field preferred.


• Previous Housekeeping experience highly preferred.


• Flexible and long hours sometimes required.


• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Ability to stand during entire shift.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Attend all hotel required meetings and training.


• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and name tag.


• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.


• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.


• Must be able to cross-train in other hotel related areas.


• Must be able to maintain confidentiality of information.


• Must be able to show initiative, including anticipating guest or operational needs.


• Perform other duties as requested by management.


• Maintain a warm and friendly demeanor at all times.