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Customer Experience Engineer

Jobleads-US Stamford, CT
customer experience engineer salesforce team gartner cloud drive 360 connecting design technical engineers digital
April 2, 2025
Jobleads-US
Stamford, CT
FULL_TIME
• *Job Description**

We're seeking an experienced technology professional who can drive the implementation of technology centered around Salesforce to better achieve our "Customer 360" goal. The ideal candidate will have strong technical skills in one or more Salesforce product sets, as well as experience in connecting Salesforce to disparate external systems.

About Our Team

We're a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.

Key Responsibilities
• Define and implement a strategy and roadmap for technology in support of all Gartner business units to drive a "360 degree view" of Gartner clients and prospects.
• Work with business stakeholders to understand business priorities and direction and ensure those priorities are met with appropriate technology solutions.
• Ensure that the architecture and design of technology solutions are flexible, scalable, and compliant with both internal and external best practices.

Requirements
• Strong technology skills in one or more Salesforce product sets (preferably Sales Cloud, Service Cloud, and Marketing Cloud) in support of a large B2B oriented business (preferably a subscription oriented business).
• Demonstrated ability to mentor and guide other team members on design, build, and deploy of various Salesforce technologies.
• Good understanding of custom web application development using Java, ReactJS and various AWS technologies.
• Prior experience in connecting Salesforce to disparate external systems for transactional or analytics purposes.

What We Offer
• Limitless growth and learning opportunities.
• Ongoing mentorship and apprenticeship.
• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.

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