Customer Service Representative - Now Hiring
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Description:
This will be a project supporting a new update to the bank's online and mobile banking system. Candidates will be responsible for assisting with log in issues, resetting cookies, and troubleshooting any issues with the mobile app. Candidates will be offering solutions while while demonstrating enthusiasm, apologizing sincerely for inconveniences, listening empathetically and tolerating difficult customers calmly.
Hours:
-Flexible hours between 6am-10pm, M-F with every third Saturday
-Shifts: Full Time Hours will be 1st shift 8-5, 9-6, 10-7 or 2nd shift 12-9, 1-10
-Candidates will receive a $50 bonus when they work weekends
-Open to part time candidates as well
Pay:
-$18/hr for first shift, $19/hr to second shift. Second shift hours are 1pm-10pm
Additional Skills & Qualifications:
Must:
-1+ years of customer service experience
-Strong computer skills (40wpm or more in testing-will be working on dual screens)
-Ability to multi-task and very detail oriented
-High school diploma or equivalent
-Someone nice/empathetic
-Tech savvy (candidates will have to walk customers through on how to reset password, cookies, browsers, etc.)
-Proven attendance/reliability
Nice to have:
-Associates degree or other higher education
-Previous financial services or banking experience
-Prior call center experience
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.