Shift Leader

Dunkin' Binghamton, NY
team brand store coaching restaurant acquisitions operational training guest satisfaction safety donuts technical technical competence

Job Description

Company Introduction:

Exceptional franchisees with combined 50+ years of Dunkin’ Donuts experience and a high degree of technical competence in all aspects of the business. Over the course of our careers with DD/BR, we have consistently looked to expand upon our footprint through both acquisitions and new store development. Doing such we have built a proven track record of successful undertakings which has established Bapa Network as a leader in the field. As of 2017, Manish Patel, CEO of Bapa Network, is recognized by Dunkin’ Brands as a Certified Developer. With new store acquisitions and new builds, Manish Patel has been acknowledged by Dunkin’ Brands.

Bapa Network’s successful track record is due to the ownership and managements belief of hard work and working together. Our strength is our family of everyone involved in Bapa Network, which includes not only owners but VP, Director of OPS, Multi-Unit Managers, Store Managers and Crew.


We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.


Team Environment: (but not limited)

  • Support a respectful team environment

  • Communicate shift priorities, goals and results with team members

  • Support the training of crew members as requested

  • Provide coaching and feedback to crew members

  • Empowers the team to satisfy guests and resolve problems 

  • Provide great guest service, resolving guest issues while being polite and respectful

  • Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant

  • Resolve guest issues

  • Ensure Brand standards, recipes, and systems are executed

  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws


  • Drive sales goals and results

  • Execute restaurant standards and marketing initiatives

  • Manage cash over/short during shift

  • Ensure all products are prepared according to Brand standards

Skills and Qualifications:

  • Fluent in English

  • Restaurant, retail, or supervisory experience

  • Math and writing skills

  • Basic computer skills

  • At least 18 years of age (where applicable)

  • High School diploma or equivalent, preferred


Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

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