CUSTOMER SERVICE TEAM (INTERMITTENT)

Req #: 245254

Department: INTERCOLLEGIATE ATHELTICS

Posting Date: 04/22/2025

Closing Info: Open Until Filled

Salary: $21.10 per hour

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/04/benefits-summary-classified-staff-less-than-half-time-4787-20250130-a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The Intercollegiate Athletics has an outstanding opportunity for an Usher on Football Game Days on the Customer Service Team to join their team.

General Description

Customer Service Team members are required for a variety of University and Athletic Department events. Team members fill multiple staffing posts – ushers, guards, & ticket takers - that may vary from event to event and are responsible for providing a safe, fun and memorable environment for our guests. The Customer Service Team serves our fans, supporters, alumni, the university community, media outlets and each other. The staff ensures that events are conducted in a manner consistent with University guidelines, the Pac-12 conference, and NCAA policies and procedures.

Specific Description

This position is a temporary, part-time position for Husky Football Stadium Customer Service Team, which requires availability for seven Husky Football Games in the fall. Opportunities to work other Athletic Department events may be available.

Duties And Responsibilities
• Exceed all guests’ expectations with customer service and satisfaction.
• The Customer Service Team is WELCOMING, MOTIVATED, KNOWLEDGEABLE, ACCOUNTABLE and GOES ABOVE AND BEYOND.
• Provide access control, crowd management, and ensure the venue is safe for guests.
• Understand University of Washington policies and procedures.
• Understand emergency procedures for both medical and evacuation purposes.
• Specific job duties include but are not limited to: greeting guests, ushering guests to their seats, resolving guest complaints, collecting lost and found items, assisting with lost children/parents, identifying prohibited items, scanning tickets, and providing assistance whenever necessary.
• Comprehensive knowledge of the Customer Service Team handbook and relevant game day information.
• Attend annual Customer Service Team training sessions.
• Complete additional duties as assigned. MINIMUM REQUIREMENTS
• 18 years of age or older Must be available nights, weekends, and holidays.
• Must attend Customer Service Team training prior to first Husky Football game.
• Must be available for a minimum of six Husky Football game days Ability to stand, sit, walk, and climb stairs throughout the event.
• Required to occasionally lift 10 lbs., unaided.
• Experience in event work or other related fields.
• Ability to work well with others.
• Positive attitude toward taking on additional job responsibilities.
• Good judgment.
• Authorization to work in the United States of America. ADDITIONAL REQUIREMENTS
• Exemplify THE WASHINGTON WAY by consistently putting our FANS FIRST and providing them with extraordinary customer service.
• Maintain an understanding of the seating layout, building policies, procedures, and specific event information.
• Act upon all comments and complaints in a prompt and friendly manner.
• Maintain a positive attitude while managing challenging situations.
• Uphold professional standards of performance and appearance at all times.
• Work all home football games

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.