NOC Engineer

Position Summary:

A NOC Engineer I designs, implements, and troubleshoots diverse networks used to support Pavlov Media customers. The NOC Engineer will troubleshoot distributed network routers, switches, and wireless equipment as well as video Head Ends (receivers, amps and dishes). Coordinate upgrades of equipment at locations. Provide phone support to field technicians and resident escalations. Monitor and analyze protocol / video communication to determine issues. Assist in design reviews for the new technologies. Escalate site outage issues to appropriate parties and communicate outages with customers and property staff. The NOC Engineer provides procedural guidance, training, and support to all members of NOC. The NOC Engineer, working closely with the other NOC staff members as well as the NOC manager excels in training, learning, assisting, and supporting the goals of the team members and company.

Primary Responsibilities:

• Engineer plan, design, troubleshoot network routers, switches, and wireless equipment.
• Coordinate upgrades of equipment at locations.
• Make design changes to meet best practices and set standards.
• Monitor and analyze protocol communication to determine issues.
• Assist in design reviews for the net technologies.
• Handle all escalated issues that NOC personnel are unable to resolve.
• Responding to support inquiries and demonstrating knowledge of and confidence in Pavlov Media's Products and Services.
• Answering incoming calls and maintaining set goals for service levels.
• Motivating and inspiring agents to follow up and complete cases, service calls, outbound calls, and the tracking of open issues.

Education and Experience Requirements:

• Bachelor's degree in related field or equivalent experience required.
• Minimum of 5 years of management experience.
• Seven (7) years of experience designing and troubleshooting LAN configurations.
• Seven (7) years of experience designing and troubleshooting 802.11 Wireless configurations.
• Seven (7) years of experience designing and troubleshooting WAN configurations.
• Three (3) years of successful deployment and project management experience.
• Routing Protocol Experience: BGP, IS-IS, OSPF, EIGRP, RIP, EVPN, VPN, MPLS, IPIP, and others
• Switching Protocol Experience: VLANs, Spanning Tree, VxLAN, Q-in-Q, LLDP, ARP, port isolation, and others
• Other Experience: DNS, DHCP, SNMP, RADIUS, 802.11, WISPr, SSH, Telnet, NAT, ACL, and others

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Desired Skills:

• Customer First service-oriented approach.
• Extensive leadership, tasking, and delegation skills.
• Experience in the Telecommunications industry a plus.
• Ability to work under aggressive deadlines and shift priorities as required to meet business requirements and deadlines.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship building skills with an ability to effectively. communicate, prioritize, and work with a variety of internal and external stakeholders.
• Strong analytical and problem-solving skills.
• Adaptable and participative in positive, continual changes in process or procedures.
• Understanding of network standards, such as TCP/IP.
• Strong knowledge of routers, switches, wireless, fiber optics and other technical devices used in networks.
• Strong knowledge of video solutions from DISH Network and DirectTV.
• Ability to install and troubleshoot fiber optic transmitters.
• Strong knowledge of GPON network architecture.
• Strong knowledge of video encryption protocols.
• Strong knowledge of IPTV architectures.
• Strong knowledge of video plant components.
• Strong knowledge of IoT components.
• Ability to troubleshoot RF issues on a video network.
• Proficiency with Microsoft Windows (7, 8 or 10) Macintosh.

Benefits include health care starting on day one, 401(k) savings plans, paid time off and more!