Bilingual Quality Assurance Coordinator (Temporarily Remote in New York City) - Now Hiring

Job Introduction:

If you're looking for more than a job and want to make an impact in the healthcare industry, then this is the position for you. We're hiring a Quality Assurance Coordinator for the Quality Assurance department in New York City. The incumbent should be able to read, write and speak fluently in English and Chinese (Cantonese/Mandarin), Spanish, Korean, Bengali, Creole or Russian.

**This is a full-time temporarily remote office-based position.

About New York Medicaid Choice:

New York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program.

Education and Experience Requirements:

Primary Responsibilities:

• Develops, maintains, and applies an effective quality assurance program for Central office operations and Field operations
• Develops and maintains an effective quality assurance program which is applicable to subcontractors
• Participates in the development of project goals and objectives, and monitoring achievement of those goals
• Participates in project training activity for the purpose of achieving or maintaining quality assurance goals
• Participates in departmental administrative tasks

Minimum Requirements:

• Minimum of 2 or more years work experience in Call Center Operations
• Minimum of 1 year of experience in a quality assurance position in health or human services field
• Must be willing to travel within New York City, based on business need
• Strong analytical skills; detail and solution oriented
• Ability to work independently
• Excellent written and oral communication and presentation skills
• Must have the ability to use spreadsheet or database software
• Must read, write, and speak English and Chinese (Cantonese/Mandarin), Spanish, Korean, Creole or Russian
• Experience using MAXeb preferred
• Preferred knowledge about New York Medicaid Choice program policies and procedures, program objectives and enrollment processes

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
  • Minimum 5 Mpbs upload speeds

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MAXIMUS Introduction:

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit .

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Max: Select 23.07/Hr. Posted Min: Select 15.63/Hr.