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Senior Clinical Administrative Coordinator - Richardson, TX

Optum Irving, TX
senior administrative coordinator health people training customer service administrative call center microsoft mission work from home tough
April 15, 2024
Irving, TX

If you are in Richardson, TX, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

This position is full-time (40 hours / week), Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 8:00pm CST (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. 

Our office is located at 1311 West President George Bush Hwy, suite 100 

Richardson, TX 75080. Employees will be required to work 2-3 days onsite and some days from home.

We offer 1-1.5 weeks of on-the-job training. The set training hours will be discussed by team during interviewing.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Make calls to qualified members to provide information and answer questions about health plan programs.

  • Provide “best-in-class” customer service to enrollees

  • Meet established productivity, schedule adherence, and quality standards while maintaining good attendance.

  • Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs. 

  • Effectively engage members that either qualify for our programs or are interested in learning more about what is offered.

  • Accurate documentation of consumer interaction

  • Appropriately follow all processes and procedures.

  • Maintain engagement with all the customer requests to ensure high quality of customer service

Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you’ll also be the “go-to” resource for information. The flexibility to work evening hours will also be required.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED OR equivalent work experience

  • Must be 18 years of age or older

  • 6+ months experience in an office setting or administrative role

  • 1+ years experience in a high-volume call center

  • Proficient in Microsoft Word, Excel (creating, editing, saving) as well as Microsoft Outlook (customizing, navigating)

  • Ability to work on-site 2-3 days per week at 1311 West President George Bush Hwy, suite 100 Richardson, TX

  • Ability to work core business hours: 9:00am - 8:00pm CST, Monday – Friday at least 50% of shifts will be evening. It may be necessary, given the business need, to work occasional overtime.             

Preferred Qualifications:

  • Sales experience

  • Bilingual fluency in English / Spanish

  • Healthcare or insurance benefits

  • Experience in a hospital, physician’s office or medical clinic setting

  • Clerical or administrative support background and/or working in a call center environment

Telecommuting Requirements:

  • Reside within commutable distance to 1311 West President George Bush Hwy, suite 100 Richardson, TX

  • Ability to keep all company sensitive documents secure (if applicable)

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

  • Ability to connect directly into internet – via hard wire (either directly to modem or router)

Soft Skill:

  • Excellent communication skills – both written and verbal

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


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