Director of Operations

The Director of Operations will serve as a critical leadership role in the Practice responsible for the day-to-day operations. The Director will lead patient care teams and responsible for ensuring smooth operations and developing and implementing solutions to meet patient needs, while ensuring company compliance. The Director will focus on providing teamwork, as well as proactively managing and resolving patient or staff issues.

Essential Responsibilities:

• Effectively trains, supervises, and leads all patient administrative services staff and ensures that everyone understands their responsibilities specific to that area and has the necessary tools and resources to be successful.
• Assures smooth daily departmental operations
• Establishes department goals and tracks progress toward these goals for quality improvement, fiscal productivity, and patient satisfaction.
• Understands key measures of departmental operations that indicate stability of care and processes. Monitors these indicators, identifies improvement opportunities and participates in resolving problems identified.
• Responsible for identifying bottlenecks and making suggestions to address them, including other team members who might be affected in the solution
• Responsible for assuring availability of supplies and equipment necessary to deliver quality patient care.
• Apply and maintain a customer service-oriented environment with all teams, address patient complaints/concerns as they arise and escalates to director when appropriate
• Aware of OSHA standards, assures compliance and reports/resolves concerns appropriately
• Understands and articulates process for policy and procedure initiation and review, following through on revisions in a timely manner
• Understands, monitors, and maintains compliance with established practice and SOPs, accreditation standards, and healthcare regulatory standards
• Establishes systems to maintain the highest customer service standards throughout the practice
• Responsible for all HIPAA related issues; and communicates with the Privacy Officer.
• Assure financial representatives are maintaining patient accounts by obtaining, recording, and updating financial and insurance information accurately and timely
• Assumes authority, accountability, and responsibility for the formal and informal direction of the patient care teams.
• Keep staff informed using effective communication techniques including staff meetings, newsletters, email, etc.
• Carries out supervisory responsibilities in accordance with Inception’s leadership philosophy, policies and applicable laws.

Qualifications:

• Bachelor's degree or 5 years previous experience in medical office administration, Masters preferred.
• Ability to prioritize and multitask Excellent written and verbal communication skills
• Strong attention to detail ​Strong organizational skills
• Medical Billing experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical specialties:

• Ob/Gyn

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Work Location: One location