Technical support engineer
Ekinops
Derwood, Maryland
technical
technical support
engineer
technical
sales
technical support
dwdm
ethernet
telecom
test
support services
manager
sales support
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January 21, 2023
Ekinops
Derwood, Maryland
FULL_TIME
Job Description
Ekinops provides pre and post sales technical support services to its customers.
You are reporting to the US Technical Support Manager
Pre-sales and Post-sales support Responsibilities
- Lab and field trials at Ekinops premises and / or at customer facilities.
- Write test plans and ensure their execution with the customer
- Write and support methods of procedures.
- Supporting Customers and / or Contractors installations, commissioning and acceptance testing of Ekinops DWDM networks.
- Provide formal and hands on training to customers on Ekinops transport products (transport platform and network management)
- Provide technical customer support by mail, phone or Ekinops web site incl 24 / 7 coverage.
- Register support requests in Ekinops support trouble ticketing tool and ensure follow-up until ticket closure
- Open RMAs and ensure RMAs follow-up
Skill of the applicant
Education
Engineer with a specialty in OTN optical networks
Main knowledge
- At least 5 years of Ethernet and / or OTN circuit design, provisioning, or engineering experience
- Experience in a carrier or ISP environment
- Experience with dark fiber, SONET, DWDM, IP, and switched Ethernet
- Strong knowledge of OTN standard
- Knowledge of Netconf.
- Trouble shooting skills.
- Experience in Test and Measurement equipment for DWDM and Ethernet (Optical Spectrum Analyzer, OTDR, protocol testers, )
- Strong MS Office skills
Experience
10 year of experience in the Telecom industry among which at least 2 to 5 years of experience integrating / Validating OTN products, or deploying OTN products, or providing technical support with a telecom manufacturer or with a telecom operator.
An experience as a trainer is a plus
Particular abilities
- Clear and effective communication skills
- Ability to drive several tasks in parallel
- Experience in customer relation
- Ability to work independently and make decisions
- Ability to give oral presentations in English
- Position subject to travels in North America (50% of time)
Last updated : 2022-11-07
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