Solution specialist
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Responsibilities
Handle inbound calls from customers who are considering canceling their services or have other concerns
Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them
Provide excellent customer service, and demonstrate empathy and understanding of customers' situations
Meet or exceed retention and sales targets
Maintain accurate and detailed customer records and documentation
Required Skills
High school diploma or equivalent
1+ year of experience in a sales or customer service role, preferably in a call center environment
Excellent communication skills, both verbal and written
Strong empathy skills and ability to relate to customers from diverse backgrounds and experiences
Ability to work in a fast-paced environment and adapt to changes quickly
Strong critical thinking skills and ability to identify and solve problems creatively
Comfortable with using computer, including CRM systems and call center software
Ability to work a flexible schedule, including weekends as needed
Eagerness to go above and beyond to address customer and employee needs
Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership
Salary
$18 - $24 per hour + commission
Last updated : 2024-03-25