Floorperson Slots-Part Time-(LINQ LV)

About the position

The Slot Floorperson/Attendant plays a crucial role in enhancing the gaming experience for guests at the casino. This position involves actively patrolling assigned sections of the casino floor, ensuring that guests receive prompt and friendly service. The Slot Floorperson/Attendant is responsible for performing fills and jackpots on slot machines, as well as addressing minor repairs to ensure the machines are functioning correctly. The role requires a high level of customer interaction, where the attendant must create a fun and energetic atmosphere, celebrating wins and fostering a perception of luck among players. In addition to providing excellent customer service, the Slot Floorperson/Attendant must communicate effectively about the functionality of the slot floor, including processes like Fast Cash and ticket transactions. The attendant is expected to respond to service requests in a timely manner, verify and countersign hand-paid jackpots, and resolve guest complaints with urgency and empathy. Maintaining cleanliness and security in the slot areas is also a key responsibility, along with adhering to company policies and regulatory guidelines. The position demands a professional appearance and excellent personal hygiene, as well as strong organizational and communication skills. The Slot Floorperson/Attendant must be able to work in a loud, fast-paced environment while maintaining accuracy and attention to detail. The role also involves correcting minor machine malfunctions, participating in upgrades, and promoting the casino's amenities and events to enhance customer loyalty and satisfaction.

Responsibilities
• Actively patrols assigned sections of the casino floor to assist customers and provide friendly service.
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• Enhances guest's slot entertainment experience by creating a fun, high-energy environment.
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• Displays attentive and enthusiastic behavior during customer interactions.
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• Develops customer loyalty through exceptional guest interactions.
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• Communicates functionality of slot machines clearly to customers.
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• Responds to service requests in the correct order and meets department service standards.
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• Verifies and countersigns hand-paid jackpots accurately.
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• Resolves guest complaints with urgency and empathy using Service Recovery techniques.
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• Maintains cleanliness and security of slot areas.
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• Corrects minor machine malfunctions and participates in slot machine upgrades.
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• Adheres to regulatory and company policies ethically and ensures gaming licenses are valid.
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• Accurately pays jackpots and performs buy-in transactions with slot players.
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• Counts down and reconciles bank/wallet at the end of the shift.
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• Participates in team-building sessions to improve guest service and department scores.
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• Promotes and cross-sells Caesars brand amenities and property events.

Requirements
• One year of previous slot floor-person experience preferred.
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• High school diploma or equivalent required.
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• Ability to mentally add, subtract, and multiply large amounts of money rapidly and accurately.
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• Excellent customer relations and communication skills, both written and verbal.
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• Willingness to work any day of the week and any shift.
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• Ability to work well with co-workers and as part of a team.
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• Well-groomed appearance is essential.

Nice-to-haves
• Experience in a fast-paced customer service environment.
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• Knowledge of gaming regulations and compliance standards.

Benefits
• Competitive salary
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• Health insurance
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• 401k retirement plan
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• Paid time off
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• Employee discounts on services and amenities
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• Opportunities for professional development and training