Sr. Channel Implementation Manager
Spring Health
Remote
manager
health
team
mental
mental health
healthcare
manager
collaboration
remote
solution
insurance
enterprise
cross functional
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September 10, 2022
Spring Health
New York, NY
Our mission: eliminate every barrier to behavioral health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person - whether that's meditation, coaching, therapy, medication, and beyond.
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
We are seeking a channel partner Implementation Manager to join our team! The Channel Implementation Manager will work to integrate and implement our Partners to create a smooth and delightful experience for our customers. The ideal candidate is an experienced solutions-oriented enterprise project manager with a proven track record working in a cross-functional implementation role in a fast paced environment. This role will require a high degree of autonomy, collaboration, and comfort with ambiguity.
What you'll be doing:
- Project manage Partner Implementations, working with Business Development, Operations, Product, Customer Success, Infosec, Sales, Legal, Finance and any other needed team
- Report on status of implementation, inefficiencies, and all project-related metrics
- Support internal and external R&D teams to set up SSO & API for each partner where required
- Set up eligibility, billing, and administrative functions with each partner
- Establish and nurture relationships with Partner teams
- Support Sales and Customer success teams with any Partner-related questions or improvements
- Work with product & engineering to identify and develop any integration needs
- Continuously contribute to our overall implementation process to ensure we adapt to Partner needs and provide a best-in-class member experience
What we expect from you:
- Bachelor's degree or higher preferred
- 6+ years of customer-facing work experience implementing complex, multi-faceted projects with a consultative approach
- B2B Experience in healthcare, healthtech, insurance or insurtech
- Highly skilled in project management with proven track record of prioritization, attention to detail, and organization
- Outstanding communication skills with a thoughtful and collaborative approach to relationships
- Ability to translate technical requirements into an simple, concise actionable plan including capturing custom reporting needs
- History of gathering data requirements necessary for a successful customer launch
- Proven ability to think holistically about the needs of the company, while being analytical and detail-oriented
- You are a top performer, a collaborative and cross-functional contributor who thrives in a culture of collaboration, accountability, and entrepreneurship
- You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others
- Willing and able to travel as necessary, meaning minimum quarterly with a goal to be in NY twice a quarter. If based near downtown NY, then in office ~2x weekly is required.
What we'd love to see:
- Demonstrated passion for, and understanding of, mental illness and broader U.S. healthcare system
- Experience working within the benefits / Human Resource space
- Experience working enterprise implementations
- Prior SaaS-based / B2B2C solutions experience
- PMP certification
Don't meet every single requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Benefits of working at Spring Health:
Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to 12 free total visits to our entire network of therapists, medication management providers, and coaches! This renews on January 1st each year and applies to your dependents as well
Unlimited paid time off in addition to 12 paid holidays throughout the year
16-18 weeks paid parental leave
$500 per year Wellness Reimbursement
Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days
Donation matching to support your favorite causes
Dedicated employee resource groups
Supporting you financially through:
Our People team benchmarks all salaries to ensure all team members are paid competitively. On top of a competitive salary, Spring Health offers stock options that begin vesting one year into your role at the company
Employer sponsored 401(k) match of up to 2%
Creating a culture you can thrive in:
Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
Calm Fridays to encourage meeting & distraction free days
Donation matching to support your favorite causes
Dedicated employee resource groups
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.
More information on Spring Health and what it is like to work here can be found !
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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