Housekeeping Manager

About the position

The Housekeeping Manager at Hampton Inn & Suites in Tigard, Oregon, is responsible for overseeing the daily operations of the housekeeping department, ensuring cleanliness and maintenance of guest rooms and public areas. This role involves managing staff, inventory, and guest satisfaction while adhering to brand standards and company policies. The position offers opportunities for growth within the hospitality industry and requires a passion for service and teamwork.

Responsibilities
• Manage overall day-to-day and long-term operations of the housekeeping department.
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• Ensure housekeeping department meets cleanliness standards and operates within allotted MPR standards.
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• Manage scheduling and payroll for housekeeping staff.
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• Oversee sourcing, interviewing, and training of housekeeping personnel.
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• Track inventory of cleaning supplies and guestroom amenities, ordering as necessary.
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• Issue daily assignments to housekeepers and laundry attendants.
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• Supervise and inspect daily cleaning of guest rooms and public areas.
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• Maintain the Lost and Found program.
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• Conduct monthly department meetings with housekeeping staff.
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• Request and follow up on maintenance issues with the engineering department.
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• Assist in resolving guest complaints regarding service and cleanliness.
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• Review housekeeping hours for payroll and budget management.

Requirements
• High school diploma or GED required.
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• Previous hospitality housekeeping experience required.
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• Two to four years of supervisory experience required.
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• Knowledge of housekeeping and laundry operations and procedures.
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• Ability to speak, read, and write in English; Spanish is preferred.

Nice-to-haves
• Previous hotel brand experience preferred.

Benefits
• Dental insurance
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• Employee assistance program
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• Flexible schedule
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• Health insurance
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• Life insurance
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• Paid time off
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• Referral program