Parts Advisor

About the position

As a Parts Advisor at Tesla, you will play a crucial role in service operations by providing essential support to both Technicians and customers. Your responsibilities will include sourcing parts, monitoring inventory, and ensuring that service appointments are well-prepared. This position requires a high level of organization, communication skills, and a passion for the Tesla brand, as you will be integral to delivering innovative service to customers.

Responsibilities

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  Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments.
  
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  Monitor inventory within the parts system and communicate parts updates and availability with relevant team members.
  
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  Review upcoming appointments and ensure they are properly prepared and documented in our system.
  
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  Prepare internal orders for shipment to other service center locations.
  
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  Process and return warranty part shipments for quality assurance, including handling hazardous materials and high-voltage batteries.
  
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  Systematically receive, inspect, and put away stock and special-order parts.
  
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  Escalate parts issues from internal or external suppliers in collaboration with the Regional Parts Manager.
  
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  Pick up and transport parts using a van or forklift, engaging third parties when necessary.
  

Requirements

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  Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
  
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  Ability to thrive in a team-based environment and achieve common goals.
  
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  Effectively handle multiple priorities, organize workload, and meet deadlines.
  
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  Able to communicate, read, and write effectively in the English language on all levels.
  
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  Proficient in MS Office.
  
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  Valid driver's license required and ability to obtain appropriate state licensing, where applicable.
  
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  Ability to perform repetitious duties including regularly lifting up to 25 lbs., sitting, bending, and standing for long periods of time.
  

Nice-to-haves

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  Experience in automotive parts or service operations.
  
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  Knowledge of inventory management systems.
  

Benefits

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  Commuter assistance
  
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  Health savings account
  
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  AD&D insurance
  
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  Paid holidays
  
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  Disability insurance
  
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  Health insurance
  
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  Dental insurance
  
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  Flexible spending account
  
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  Flextime
  
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  Employee assistance program
  
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  401(k) matching
  
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  Employee discount
  
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  Pet insurance