Community Support Specialist

GENERAL RESPONSIBILITY:

Under the supervision of the Program Director, this employee will perform duties of the front desk representative and undertake all receptionist and clerical duties at the desk of our main entrance, including but not limited to, greeting clients, scheduling appointments, answering the main agency phone line and maintaining client files. This individual will assist with administrative tasks and conduct themselves in a professional and orderly manner while providing comprehensive (direct) and/or indirect services through the referral process. This individual will seek guidance from the County Coordinator concerning programmatic issues and day to day program operations.
PERFORMANCE RESPONSIBILITIES:
· Provide intake assistance to individuals following policies, procedures, industry standard procedures, administrative guides and oral and written instructions;

· Answering and transferring main line phone calls, responding to telephone inquiries and scheduling appointments. Voicemail should be reviewed on a daily basis.

· Must maintain files, documents, program logs, purchase orders, vouchers, sign-in sheets, notes, accurate and current records of participants served, services received, and all other pertinent information that is required by the agency and/or funding source.

· Stores material in paper form and/or enters information into computerized storage system.

· Searches for and investigates information contained in files, inserts additional data on file records, completes reports, and keeps files current.

· Scans materials or copies records, and examines materials for legibility, verifies accuracy, and sorts and codes according to file system.

· Provides a range of services that can include collection, review and approval of documents, data entry, program and eligibility consideration and review.

· Must show the ability to review documents and perform duties that require maintaining a high level of confidentiality.

· Must have to ability to attend all mandatory agency meetings and other trainings as required.

The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.
FRINGE BENEFITS:
All employees are eligible after completing ninety-day probationary period.

Annual Leave, Sick Leave, Health Insurance (including medical and dental plan), and Pension/Retirement Plan
QUALIFICATIONS:
· Associates Degree in Human Services or related field or a High School Diploma and three (3) years’ of administrative work experience.

· Must be computer literate; be proficient in use if Microsoft Word, Excel and other general

computer software.

· Must have reliable transportation, a valid SC driver license.

· Must be able to attend overnight trainings.

· Must be able to write legibly, comprehend complex written instructions and establish and

maintain effective work relationships with staff, partner agencies and the general public.

· Must be at least 18 years old.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All customers and employees are required to wear masks and all employees are required to be fully vaccinated.

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location