UX Researcher

Experiences Required for This Role

UX Research – At least 3 years of experience and use cases with the following:

• Conduct primary and secondary user research
• Conduct and evaluate quantitative and qualitative research
• Perform market and ethnographic research
• Work closely with cross-functional teams to identify and evaluate research topics
• Plan and implement user research strategies and methodologies
• Advocate research findings to diverse audiences through written and oral presentations
• Mentor and coach junior UX researchers on the team
• Perform usability studies with consumers
• Ask questions, gather data, and analyze data
• Use a diverse set of UX research tools

User Acceptance Testing – At least 3 years of experience and use cases with the following:

• Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
• Helping to discover problems while the service is being developed, not once it is live
• Checking the operating environment to make sure test results are valid
• Helping increase user and agency confidence in future service or product delivery
• Helping reduce the risk of reputational damage
• Recruiting and leading testing groups
• Running research sessions with users
• Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:

• Working with enterprise scale digital platforms and products
• Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence

Performance in Complex Situations – At least 3 years of experience and user cases with the following:

• Communication and collaboration with state-wide partners
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Comfort in blazing a path through an ambiguous work environment
• Judgement fitting to the ever-changing environment
• Government-specific task management

Knowledge, Skills and Ability

UX Research & Testing

• Ability to share research results quickly and effectively
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Experience with remote testing tools
• A strong desire for creative problem-solving with a positive attitude
• Excellent time-management skills
• Knowledge of best practices for user experience research and testing
• Willingness to participate ethnographic research and interviews

Performance in Complex Situations

• Ability to distill complex concepts into simple ideas
• Exceptional verbal and written communication skills
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Comfort in blazing a path through an ambiguous work environment
• Prioritization, organization, and triage in an independent environment
• Understanding of the Agile development process

Team Player

• Supporting teammates’ skills and behaviors development and delivery
• Communication and collaboration with state-wide partners
• Creative and analytical thinking with strong problem-solving skills
• Judgement in dealing effectively and diplomatically with government staff
• Ability to maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

• A bachelor’s degree or higher in graphic design, marketing, communications, or related field
• 2 years professional experience in design, communications, management, or testing
• 1 year of user-centered design
• 1 year of user research and analytics

Job Type: Contract

Salary: $60.00 - $65.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Please share your email address and best time to speak?

Experience:

• UX: 5 years (Preferred)
• UAT: 4 years (Preferred)
• Jira: 3 years (Preferred)
• Confluence: 3 years (Preferred)
• design: 3 years (Preferred)
• Git: 3 years (Preferred)
• user-centered: 1 year (Preferred)
• User research: 1 year (Preferred)
• Analytics: 1 year (Preferred)

Work Location: One location