IT Service Desk Agent - Entry Level
Paradyme Management
Pocatello, ID
service desk
entry level
technical
technical support
email
triage
support teams
communication
communication skills
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April 19, 2025
Paradyme Management
Pocatello, ID
FULL_TIME
Key Responsibilities
• Provide technical support to customers via multiple channels (phone, email, etc.)
• Triage and troubleshoot tickets submitted by customers
• Remotely access end-user desktops to provide support
• Escalate complex issues to other support teams as needed
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to learn new technical skills.
• Provide technical support to customers via multiple channels (phone, email, etc.)
• Triage and troubleshoot tickets submitted by customers
• Remotely access end-user desktops to provide support
• Escalate complex issues to other support teams as needed
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to learn new technical skills.
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