Cerner Patient Scheduling Representative
T2 Flex
Charlotte, North Carolina
cerner
patient scheduling
scheduling
representative
scheduling
medical
team
patient scheduling
procedures
healthcare
work from home
cerner
representative
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January 4, 2023
T2 Flex
Charlotte, North Carolina
Are you interested in stepping into the healthcare industry? Do you have a passion for helping others and providing the highest level of customer service? Want to join a great company and work from home?
If so, we want you on our team at T2 Flex Force! We are looking for a full-time Cerner Patient Scheduling Representative. The Patient Scheduling Representative provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction.
Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.
THE RESPONSIBILITIES:
This is a full-time employment W2 position with eligibility for benefits
This is a remote / Work From Home position
If so, we want you on our team at T2 Flex Force! We are looking for a full-time Cerner Patient Scheduling Representative. The Patient Scheduling Representative provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction.
Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.
THE RESPONSIBILITIES:
- Collecting all required patient information, including scheduling, pre-registration, and insurance verification
- Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
- Obtaining and accurately entering necessary demographic, clinical, and billing information
- Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
- Processing required information according to client policies and procedures
- Providing professional, compassionate and concierge-like service to patients
- Available to work Monday-Friday 8:00am-8:30pm EST
- Preferred background in medical scribe or medical assistant
- Minimum 1 year patient scheduling experience
- High school diploma or GED
- Ability to maintain the highest level of confidentiality
- Excellent attention to detail and a commitment to accuracy
- Exceptional interpersonal, written and oral communication skills
- Knowledge of medical terminology is a plus
- Experience with inbound and outbound calls
- Must be flexible and adaptive to a fast pace call center environment
- Strong computing and software skills (PC, MS Word, Excel, Outlook)
- Strong work ethic, reliability, and dependability
- Team player, self-motivated, compassionate and patient care centered
- Cerner EMR experience
- Must have computer and additional monitor (2 screens)
- Must have internet speed to support the IT systems (Internet Upload Speed 5 Mbps ; Internet Download Speed 20Mbps)
- A Windows laptop, 8GB of RAM, minimum i3 CPU or similar and a USB headset
- Career development advancement
- Competitive benefit package including medical/dental/vision insurance
- Extensive training and learning opportunities
- Knowing that you make a difference everyday
- Paid time off and holidays
- Positive work culture and great team of people
This is a full-time employment W2 position with eligibility for benefits
This is a remote / Work From Home position
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