Warranty Claims Examiner
GAF
Charleston, South Carolina
intermediate
management
contractors
sales
authority
roofing
team
report
calls
inspectors
payments
director
disputes
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December 6, 2022
GAF
Charleston, South Carolina
- Come Build Your Career Under OUR Roof
- The Warranty Claims Examiner will be responsible for interfacing with all levels of management and customers addressing questions regarding terms and conditions of applicable warranties, warranty settlements and product information.
- This position will report to a Warranty Claims Supervisor.
- Handle incoming calls from property owners, contractors or sales employees
- Open, maintain and update claim files
- Prepare customer letters
- Conduct timely follow ups with internal and external customers as necessary
- Provide support to Sales employees and GAF Inspectors
- Accurately assess proposed settlements through the correct application of the applicable warranty
- Seek timely and accurate authority for payments in excess of assigned authority through the Warranty Claims Supervisor or Director.
- Effectively communicate claim information and recommendations for resolution to all levels of management.
- Handle customer issues and disputes in an effective manner with a minimum of supervision
- Ensure that the proper requests for information are distributed on a timely basis and that results from the laboratory, inspections or claim committee sessions are quickly and effectively communicated with all applicable parties to the claim.
- Schedule roofing inspections and meetings with internal and external customers
- Provide department support for absences, assist on special projects and general office Duties
- 50% Telephone activity
- 50% Administrative (Data entry, file review/maintenance) activity
- Perform other duties as assigned
- Building Strategic Working Relationships
- Stress Tolerance
- Technical/Professional Knowledge & Skills
- Decision Making
- Basic knowledge of standard roofing concepts and practices
- Proficiency working with Microsoft Excel, Word and G Suite products (including Gmail, Sheets and Docs)
- Intermediate Math skills
- Advanced telephone skills
- Intermediate negotiation skills
- Advanced verbal and written communication skills,
- Advanced listening skills with an ability to fully understand the complexity of a problem and the ability to offer good solutions by providing a high level of customer satisfaction.
- Intermediate ability to multitask
- The ability to work effectively with a team and possess the talent to provide contributions as a team member is an essential requirement.
- Excellent organizational skills and attention to detail
- Intermediate Problem Solving and creative thinking skills
- An Associates or Bachelor's degree preferred
- Minimum of two years' experience in a customer service environment is required with a preference for any background in the insurance industry, working with contractors or in a roof related field being a plus.
- Completion of supplemental education through GAF University, NRCA or other training is expected.
- Bilingual is a plus, but not required
- We believe our employees are our greatest resource.
- We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.
- We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
- If you have a disability or special need that requires accommodation, please let us know.
- If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
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