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Seasonal Team Member

Michaels Midland, MI
seasonal team team member store customer service merchandise shopping compliance lifting seasonal team team member delivering
May 9, 2025
Michaels
Midland, MI
FULL_TIME
About the position

The Seasonal Team Member at Michaels is responsible for delivering exceptional customer service, assisting customers in locating products, and ensuring a friendly checkout experience. This role involves various tasks including merchandise recovery, stock management, and participation in store operations to maintain a well-organized shopping environment. The position also requires engagement with customers regarding store programs and compliance with company policies.

Responsibilities
• Deliver friendly customer service and assist customers in shopping the store.
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• Ensure a fast and friendly checkout experience and execute cash handling to standards.
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• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, completing enrollments.
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• Educate customers on the Voice of Customer (VOC) survey.
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• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
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• Participate in truck unloading, stocking, and planogram (POGs) processes.
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• Complete merchandise recovery and maintenance, including the merchandise return/go back process.
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• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
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• Support shrink and safety programs.
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• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
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• Interact with others in an accepting and respectful manner, promoting commitment to the organization's vision and values.
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• Cross trained in Custom Framing selling and production.
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• Other duties as assigned.

Requirements
• Retail and/or customer service experience preferred.
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• Ability to remain standing for long periods of time.
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• Ability to move throughout the store.
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• Regular bending, lifting, carrying, reaching, and stretching.
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• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice-to-haves

Benefits
• Flexible scheduling
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• Employee discount programs
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• Health insurance options
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• Paid holidays
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• Professional development opportunities

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