Scheduling Coordinator

Job Title: Scheduling Coordinator

Job description:

Comfort Keepers of Burton, MI is seeking an experienced, dedicated, and reliable individual to join our team as a Scheduling Coordinator. At Comfort Keepers, we provide uplifting private-duty home care for adults needing a helping hand, a supportive companion, and day-to-day assistance in their homes. As a Scheduler, you will be responsible for customer service and relationship management ensuring that clients receive the highest quality of care and are extremely satisfied.

Job Responsibilities:

Schedule shifts and hours 2 weeks or more in advance by coordinating caregiver qualifications and availability to client's needs.

Identifies and addresses scheduling issues (i.e., call-offs, no-shows, etc.) and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.

Uses independent discretion to manage work/schedule priority based on client/business needs and engages the proper resources to develop an effective and efficient schedule.

Creates schedules that maximize the client experience, meet caregiver needs, and control overall agency costs (e.g., overtime)

Works highly collaboratively with the Client Care Coordinator and Human Resources to ensure the platinum experience for clients and highly motivated, engaged caregivers.

Required to work a rotating after-hours on-call.

Qualifications:

High School diploma and/or GED with experience and/or training in the health care field. Associate degree preferred. Minimum one year scheduling experience preferred.

Requires proficiency in word processing and computer skills ( Outlook, Office, Excel). *Will need to learn additional software including ERSP.

Must possess above average human relations, customer service, problem-solving, and organizational skills.

Must be able to work under time pressures and manage multiple demands simultaneously.

Extreme attention to details is essential.

Excellent telephone and communication skills are necessary.

Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.

Benefits:

Competitive pay based on experience; Weekly direct deposit; Medical, Dental, Vision Benefits and Paid Time Off (PTO)

Schedule:

Monday through Friday 8am-5pm

Work Location: In person
• This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned. Travel: required to travel for new client introductions or client follow up visitations.

Phone: (810) 221-7500

Website: https://www.comfortkeepers.com/offices/michigan/burton/

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 35 – 45 per week

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• Monday to Friday
• On call

Experience:
• Schedule management: 1 year (Required)

Ability to Commute:
• Burton, MI 48509 (Required)

Work Location: In person