Sales Lead Generator & Telemarketers

• *Overview:** We are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the face of our organization, responsible for providing exceptional customer experiences through effective communication and conflict resolution. Your primary role will be to engage with our customers through inbound and outbound calls, ensuring that their needs are met and their satisfaction is maximized. This is an exciting opportunity to develop your skills in customer service and sales, while contributing to the growth and success of our company. **Duties:** - Respond to customer inquiries and resolve issues in a timely and professional manner - Conduct outbound calls to market our products and services, identify potential customers, and generate new business opportunities - Utilize Salesforce to track customer interactions and sales opportunities - Negotiate with customers to meet their needs and achieve sales goals - Collaborate with other departments to resolve complex customer issues and improve overall customer satisfaction - Provide detailed product knowledge to customers and ensure that their questions are answered accurately and thoroughly - Identify areas for improvement and implement changes to enhance the customer experience - Maintain a high level of product knowledge and stay up-to-date on company offerings - Meet and exceed sales targets through effective sales techniques and customer engagement **Requirements:** - Proven experience in customer service or sales - Excellent communication and negotiation skills - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in English, with the ability to communicate effectively with diverse customer groups - Experience with outbound calling and telemarketing - Knowledge of sales processes and techniques - Familiarity with Salesforce or similar customer relationship management (CRM) systems - Strong market awareness and a passion for sales and customer service - Ability to work independently and as part of a team - High school diploma or equivalent required; a degree in a related field is preferred This role offers a unique opportunity to develop your skills in customer service and sales, while contributing to the growth and success of our company. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting position.

Job Types: Full-time, Part-time

Pay: $12.00 - $16.26 per hour

Expected hours: 30 per week

Benefits:
• Flexible schedule
• Paid training

Shift:
• Evening shift

Supplemental Pay:
• Bonus opportunities
• Commission pay
• Performance bonus
• Signing bonus
• Weekly bonus

Experience:
• Customer service: 1 year (Preferred)

Ability to Commute:
• Beachwood, OH 44122 (Preferred)

Work Location: In person