ServiceNow Director
Tata Consultancy Services
Chandler, AZ
servicenow
director
servicenow
sales
stakeholders
onsite
cycle
ai
ops
cmdb
spm
csm
msp
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June 3, 2025
Tata Consultancy Services
Chandler, AZ
FULL_TIME
$161700-254581/YEAR
• 15+ years of overall IT experience with 5+ years' experience in ServiceNow presales/ solutions.
• Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM
• Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions
• ServiceNow implementation experience
• Knowledge of ServiceNow Managed Service Provider (MSP) model
• ServiceNow certified along with pre-sales accreditations
• Able to mentor, build teams, work in a team, work independently
• Collaborate with cross-functional teams in an Onsite/ Offshore model
• Experienced in building relationship with CxOs, and Senior stakeholders (internal/ external)
• Excellent communication, interpersonal, and presentation skills
• Ability to proactively propose alternate solutions to the customer as and when needed
• Self-driven, motivated and results orientated
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Experience in a fast-paced, client-focused environment
• Ability to shape, adapt and improve processes
Responsibility of / Expectations from the Role
Leverage ServiceNow expertise to identify new/ expand existing opportunities to build the pipeline and drive revenue growth within geography
Create customized sales presentations and proposals, addressing clients’ business needs, with competitive edge and measurable outcomes.
Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues
Overseeing the complete sales cycle from prospecting to negotiation and deal closure
Coordinate RFP/ RFI/ RFQ Responses, Due-Diligence for new customers/requirements, POCs/POVs for client’s part of sales/bid cycle
Building and maintaining strong relationships with C-level executives, key decision-makers, and internal stakeholders to meet business objectives
Work effectively with onsite/ offsite/ offshore teams to deliver timely responses to clients and account teams
Leading the business development strategy with sales and pre-sales efforts for ServiceNow solutions
Maintains knowledge of competitors in account to strategically position our offerings/ services
Well versed with Industry trends and provide thought leadership
Salary Range: $161,700-$254,581 a year
• Experience in ITSM, ITOM including AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM
• Exposure to HRSD, IRM, CSM, FSM, TSOM & other industry specific solutions
• ServiceNow implementation experience
• Knowledge of ServiceNow Managed Service Provider (MSP) model
• ServiceNow certified along with pre-sales accreditations
• Able to mentor, build teams, work in a team, work independently
• Collaborate with cross-functional teams in an Onsite/ Offshore model
• Experienced in building relationship with CxOs, and Senior stakeholders (internal/ external)
• Excellent communication, interpersonal, and presentation skills
• Ability to proactively propose alternate solutions to the customer as and when needed
• Self-driven, motivated and results orientated
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Experience in a fast-paced, client-focused environment
• Ability to shape, adapt and improve processes
Responsibility of / Expectations from the Role
Leverage ServiceNow expertise to identify new/ expand existing opportunities to build the pipeline and drive revenue growth within geography
Create customized sales presentations and proposals, addressing clients’ business needs, with competitive edge and measurable outcomes.
Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues
Overseeing the complete sales cycle from prospecting to negotiation and deal closure
Coordinate RFP/ RFI/ RFQ Responses, Due-Diligence for new customers/requirements, POCs/POVs for client’s part of sales/bid cycle
Building and maintaining strong relationships with C-level executives, key decision-makers, and internal stakeholders to meet business objectives
Work effectively with onsite/ offsite/ offshore teams to deliver timely responses to clients and account teams
Leading the business development strategy with sales and pre-sales efforts for ServiceNow solutions
Maintains knowledge of competitors in account to strategically position our offerings/ services
Well versed with Industry trends and provide thought leadership
Salary Range: $161,700-$254,581 a year
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