ServiceNow Consultant - Telecom Network Operations / Assurance Focus - US (Dallas)
Jobs via Dice
Dallas, TX
servicenow
telecom
operations
assurance
management
dice
cmdb
data
tech
operations
change management
servicenow
csm
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July 3, 2025
Jobs via Dice
Dallas, TX
FULL_TIME
Dice is the leading career destination for tech experts at every stage of their careers. Our client, K Anand Corporation, is seeking the following. Apply via Dice today!
Critical
• Network Operations Center Process Knowledge
• Incident (ticket) Management, Repair Processes
• Change Management (Change Request) Processes
• ServiceNow experience
• Navigating the system, understanding how to find and do things
• Understanding the Role of the different modules (in order: CMDB, TSM, TSOM, nice to have FSM, CSM)
• TSOM Fault and Performance Management
• Understanding terminology (CI, Relationships, why this is important)
• Understanding Class and Relationship Structure and how they work together
• Discovery (multi-source CMDB)
• Typical NOC System Architecture (Ecosystem)
• Understanding of how the systems are used and how they work together
• E.g. Network > EMS (domain) > NMS (cross domain) > Incidents
• Data Analytics
• Ability to review data and performing analysis to identify business challenges and identify the baseline for solution designs, etc and business benefits
Beneficial
• JIRA/Confluence
• All Development Stories and Project tracking done in these tool
• Organize development efforts (Product Manager) and write effective stories (BA/Product Owner)
• Excellent communication skills
Critical
• Network Operations Center Process Knowledge
• Incident (ticket) Management, Repair Processes
• Change Management (Change Request) Processes
• ServiceNow experience
• Navigating the system, understanding how to find and do things
• Understanding the Role of the different modules (in order: CMDB, TSM, TSOM, nice to have FSM, CSM)
• TSOM Fault and Performance Management
• Understanding terminology (CI, Relationships, why this is important)
• Understanding Class and Relationship Structure and how they work together
• Discovery (multi-source CMDB)
• Typical NOC System Architecture (Ecosystem)
• Understanding of how the systems are used and how they work together
• E.g. Network > EMS (domain) > NMS (cross domain) > Incidents
• Data Analytics
• Ability to review data and performing analysis to identify business challenges and identify the baseline for solution designs, etc and business benefits
Beneficial
• JIRA/Confluence
• All Development Stories and Project tracking done in these tool
• Organize development efforts (Product Manager) and write effective stories (BA/Product Owner)
• Excellent communication skills
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