✨ Fill and validate PDF forms with InstaFill AI. Save an average of 34 minutes on each form, reducing mistakes by 90% and ensuring accuracy. Learn more

How to reach USCIS customer service representative 2023

January 24, 2023 · 3 min read

The United States Citizenship and Immigration Services (USCIS) is an agency within the Department of Homeland Security (DHS) that is responsible for administering the nation's immigration and naturalization system. The agency's mission is to secure America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting awareness and understanding of citizenship, and ensuring the integrity of our immigration system.

Some of the key responsibilities of USCIS include:

  • Adjudicating immigration and citizenship benefits: USCIS is responsible for processing and approving applications for immigration and citizenship benefits, such as green cards, naturalization, and refugee status.

  • Enforcing immigration laws: USCIS works with other agencies, such as Immigration and Customs Enforcement (ICE), to enforce immigration laws and remove individuals who are in the country illegally.

  • Providing customer service: USCIS provides customer service to individuals who are seeking immigration and citizenship benefits, including answering questions and providing information about the status of their applications.

  • Providing education and outreach: USCIS provides education and outreach to the public about the immigration and naturalization process, including information about the rights and responsibilities of individuals seeking immigration and citizenship benefits.

  • Protecting national security: USCIS plays a key role in protecting national security by ensuring that individuals who seek to enter or remain in the United States do not pose a security threat.

There are several ways to reach a customer service representative at the United States Citizenship and Immigration Services (USCIS) in 2023:

  • Phone: You can call the USCIS national customer service center at 1-800-375-5283. The center is available Monday through Friday from 8:00 am to 8:00 pm Eastern Time.

  • Online chat: You can chat with a customer service representative through the USCIS website by visiting the Contact Us page and clicking on the "Chat with us" link.

  • In-person: You can visit a local USCIS field office to speak with a customer service representative in person. It is also recommended to check the office's webpage to schedule an appointment if required.

  • Social Media: You can also reach out to USCIS customer service through their official social media accounts such as Twitter, Facebook, and Instagram.

It's important to note that the USCIS customer service center may experience high call volumes, so it may be helpful to call during non-peak hours.

Online chat

Chat is a popular way to reach customer service representatives as it allows for a quick and convenient way of communication. By using the chat feature on the USCIS website, customers can receive assistance with general questions, inquiries about the status of their case, and guidance on what documents to submit.

When using the chat feature, customers will be connected to a customer service representative who will ask for some basic information, such as the customer's name and Alien Registration Number (A-Number). 

It's important to note that the chat feature on the USCIS website may have wait times, depending on the customer volume. However, it is generally faster than a phone call and you can have a written record of the conversation. However, the chat service may not be available 24/7, so it's recommended to check the hours of operation and availability on the USCIS website before attempting to use the chat service.

by Evgenii Solianikov

Was this helpful?