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Clerk Assistant at the Post Office: Job Description

January 29, 2023 · 2 min read

Clerk assistants at the United States Postal Service (USPS) play an important role in the daily operations of the facility, and their responsibilities may vary depending on the size and location of the post office. They may work in a retail environment, such as a post office branch, or in a mail processing facility. 

Typically clerk assistants at the post office are responsible for providing customer service and performing a variety of administrative and clerical tasks such as the following:

  • Assisting customers with mailing packages and letters, including weighing packages, calculating postage, and accepting payments
  • Operating mail-sorting equipment and processing incoming and outgoing mail
  • Stocking and maintaining the appearance of the retail area
  • Assisting with the sale of stamps and other postal products
  • Handling and resolving customer complaints or issues
  • Maintaining records and performing data entry tasks
  • Assisting with the preparation of mail for delivery
  • Performing other duties as assigned by the supervisor

Some additional duties of a post office clerk may include:

  • Providing information about postal services, such as international shipping or priority mail
  • Assisting customers with mailing and shipping large or fragile items, such as artwork or electronics
  • Assisting customers with shipping and mailing of hazardous materials
  • Operating machinery such as mail sorting machines, and other equipment
  • Assisting with the management of the post office's inventory, such as restocking supplies and ensuring that the correct items are available for customers
  • Assisting with the maintenance of the post office's facilities and equipment, such as cleaning and organizing the post office
  • Assisting with the management of the post office's security, including monitoring security cameras and responding to security incidents
  • Assisting with the training of new employees and performing supervisory duties in the absence of the postmaster

In addition to these responsibilities, clerk assistants at the post office are expected to provide excellent customer service, maintain a clean and organized work environment, and follow all postal regulations and procedures. 

They typically work during regular business hours but may be required to work evenings, weekends, and holidays, especially during peak mailing seasons.

The qualifications for a clerk assistant position at the USPS may vary depending on the specific job, but they typically require a high school diploma or GED, as well as experience with customer service and basic computer skills.

by Olena Sobolieva

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